Shipping policy

SHIPPING POLICY

Our Shipping Policy
We mainly ship within Malaysia. International shipping is available on request, please contact us before ordering. For the friends from other countries, please do contact us for shipping rate!

 

Postage Fees & Normal Charges
XSECRET gives Free postage for order above RM150 to West Malaysia （for 5KG or below only)

RM10 for East Malaysia (Sabah and Sarawak). We will then bear the balance of the shipping fees, 35% petrol and shipping fee surcharge by the government..

Your parcels are delivered by SPX Express.

All addresses are unable to make any adjustment once already in processing.

Please contact +010 6673980 or admin@xsecret.net for further information and please provide your order details .

 

Delivery Time
We try our best to prepare your orders and send them out as soon as we can but orders can only be shipped during working days and hours. We hope our beloved customers might note that XSECRET does not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we're on your side and will help in any way we can.

Office Hours are from Monday to Friday, excluding Public Holidays.

During Promotion Periods
During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfil the usual next day delivery promise due to large volume of orders, transaction and availability issues.

For more details or inquiries on shipping issues,
Please contact us at +0107693980 or admin@xsecret.net