Add extra peace of mind for eligible electronic items. With XSECRET Warranty Extension, your original 365 days warranty can be extended with an additional 12 months coverage for covered functional issues. Private and discreet support, as always.
Warranty Extension is an optional add-on available at cart. It is designed for customers who want longer protection for eligible electronic products purchased from XSECRET.
Select the warranty extension option in your cart before checkout.
Your eligible electronic item gets 365 days original warranty + 12 months extended warranty.
If a covered functional issue happens, our team will assist you privately according to our warranty policy.
This extension does not replace your original warranty. It adds extra coverage after the original warranty period ends.
Covered under XSECRETโs original product warranty for eligible electronic items.
Covered under XSECRET Warranty Extension for eligible covered functional issues.
Warranty Extension applies only to eligible electronic items purchased from XSECRET, and only for covered functional issues.
To keep everything clear and fair, Warranty Extension does not cover the following items or situations:
If your eligible item has a covered functional issue during the warranty period, contact XSECRET support with your order details.
Provide your order number, purchase date, and product name.
Our support team may request photos or a short video to verify the functional issue.
If approved, XSECRET will assist with warranty support or replacement according to our policy.
No. It is optional. You can choose to add it in your cart before checkout.
No. It only applies to eligible electronic items. Consumables such as lubricants, gels, cleaners, sprays, condoms, batteries, and accessories are not covered.
No. Normal wear and tear, material ageing, scratches, stains, tearing, stickiness, misuse, improper storage, or improper cleaning are not covered.
No. Warranty Extension is not shipping insurance. It does not cover parcel loss, theft, courier damage, or delivery issues.
Warranty Extension should be added before checkout. If your order has already been placed, please contact XSECRET support as soon as possible.
Add Warranty Extension in your cart and enjoy longer peace of mind for eligible electronic items. Your privacy stays protected from order to after-sales support.
